The Quality Management Department at the Royal Medical Services was established in May 1988 as a program to monitor the quality of patient care being provided by the facility and to coordinate all other programs, such as Quality Improvement, Risk Management, Medical Records and service utilization activities.

The department’s mission is “To ensure that Royal Medical Services provide best care to its customers through a unified program of developing and implementing a system of quality management, such as ISO 9000:2000 or any other system that produces continual improvement of health care services and efficient use of resources”.

The department’s activities focus on continuous improvement taking into consideration the needs of Royal Medical Services’ customers. Currently, the following Quality management programs are provided throughout the organization:

Risk management
Utilization Review
ISO 9000:2000
Performance Measurement and improvement
Infection Control

Our customers can benefit from Quality Management Department in three ways:
      (1) Utilizing the available hospital suggestions boxes
      (2) Using the telephone call system located around the hospital
      (3) Patient Suggestions/Comments from that are available in all units of the hospital

Infection Control section is responsible for preventing and controlling infections between patients, from or to healthcare workers through Surveillance program, Nosocomial Infection, Surgical Site Infection and Sharps Injuries.
Quality Management Department continuously conducts various education programs, studies, Customer Surveys and establishes and review policies and procedures.